Informativa legale
Last Updated: August 2026
This website (soranobrand.com) is operated by:
Rocker Media UK Limited
Registered in England and Wales, Company No. 15545544
Registered address: 7 Foxley Road, London, United Kingdom SW9 6ET
Trading as: Sorano Brand
Rocker Media (Pty) Ltd
Registered in South Africa, Company No. 2019/163951/07 VAT: 4890306634
Registered address: 41 Satara Avenue, Gallo Manor, Johannesburg, 2191, South Africa
Trading as: Sorano Brand
Sorano Brand handles online retail operations across the UK, EU, and South Africa through these two entities.
This Privacy Policy describes how Sorano Brand ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from [soranobrand.com] (the "Site") or otherwise communicate with us (collectively, the "Services"). This policy applies to all users of our Services, regardless of location, and includes additional disclosures for individuals in the European Economic Area, United Kingdom, and California where applicable.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce our terms and policies, and protect or defend our rights and property.
Information We Collect Directly From You
- Contact details, including name, address, phone number, and email
- Order information, including billing and shipping address, payment confirmation, email, and phone number
- Account information, including username, password, and security questions
- Customer support information, including anything you choose to include in communications with us, such as information about how to reach you and the content of your messages
- Marketing information, if you sign up for our newsletter or promotions
Information We Collect Through Cookies and Similar Technologies
We automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include device information, browser information, IP address, pages viewed, referring/exit pages, and other information about how you interact with the Services. We collect this using cookies, pixels, and similar technologies ("Cookies").
We use Cookies to power and improve our Site (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services. You can control cookies through your browser settings and other tools. For more information about cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau (IAB) at www.aboutads.info.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including our service providers and partners, such as:
- Shopify, our e-commerce platform, which processes order, payment, and account information on our behalf
- Payment processors, who share payment confirmation information with us
- Marketing and analytics partners, who may share information to help us understand how you engage with our Services
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
3. How We Disclose Your Personal Information
We disclose personal information to service providers and other third parties for legitimate business purposes, subject to this Privacy Policy. These include:
- Vendors and service providers, such as Shopify, to assist us in providing our services (e.g., hosting, IT services, payment processing, shipping, fraud prevention)
- Marketing partners, to help us advertise and market our products
- Analytics providers, to help us understand how the Services are used
- Law enforcement or other parties, to comply with legal obligations, protect our rights, or in connection with a business transaction such as a merger or sale of assets
We do not sell your personal information for money. Depending on your location, sharing personal information with third parties for advertising purposes may be considered a "sale" or "share" under applicable law — see the sections below for your rights.
4. Third-Party Websites and Links
The Site may provide links to third-party websites or platforms. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security practices of third-party sites.
5. Children's Data
The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us using the details below so we can delete it.
6. Security and Retention of Your Information
We implement reasonable technical and organizational measures designed to protect the personal information we collect. However, no security measures are perfect, and we cannot guarantee the security of your information.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
7. Your Rights
Depending on where you live, you may have certain rights regarding your personal information.
For Individuals in the EEA and UK (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to:
- Access, correct, update, or request deletion of your personal information
- Object to or restrict our processing of your personal information
- Request portability of your personal information
- Withdraw consent at any time, where we rely on consent as a legal basis for processing
- Lodge a complaint with your local data protection authority
Our legal bases for processing your information include performance of a contract, compliance with legal obligations, our legitimate interests, and your consent, as applicable.
For California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell/share
- Delete personal information we hold about you
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information, and out of targeted advertising
- Non-discrimination for exercising your rights
To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law.
For All Users
Regardless of location, you may contact us to ask questions about, access, or request deletion of your personal information, and we will do our best to accommodate your request in accordance with applicable law.
8. International Transfers
We are headquartered in United Kingdom and may transfer, store, and process your information outside of your country of residence, including to countries that may not have the same data protection laws as your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
9. Contact Us
If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:
Sorano Brand
Email: info@soranobrand.com
7 Foxley Road, London, SW9 6ET, United Kingdom
This Privacy Policy is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney familiar with e-commerce and data privacy law before publishing it live, to ensure it accurately reflects your specific business practices and complies with all applicable laws in the jurisdictions where you operate.