Shipping Policy

Last updated: August 2026

Thank you for shopping with Sorano Brand! This Shipping Policy outlines how we process, ship, and deliver your order.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there's a significant delay, we will notify you by email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Euro Zone

Estimated Delivery Time

Cost

Standard Shipping

3-8 business days

€7.00 Free over €110.00

South Africa

Estimated Delivery Time

Cost

Standard Delivery

2-6 business days

R120.00 Free over R1000.00

 

Delivery delays can occasionally occur due to carrier issues, weather, or high demand.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Where We Ship

We currently ship to all to areas of the United Kingdom and the European Union as well as South Africa. 

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.

Order Changes & Address Errors

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you need to correct an address, contact us at info@soranobrand.com as soon as possible — we can make changes only before the order ships.

Lost, Stolen, or Damaged Packages

Sorano Brand is not liable for packages lost, stolen, or damaged after being marked "delivered" by the carrier. If this happens, please file a claim directly with the shipping carrier. We're happy to help provide any documentation needed for your claim 

If your sunglasses arrive damaged or defective, contact us within 7 days of delivery at info@soranobrand.com with your order number and photos of the damage, and we'll arrange a replacement or refund.

Questions

If you have any questions about your order or this policy, please contact us at:

Sorano Brands via our website (https://soranobrand.com/pages/contact) or email at info@soranobrand.com

Sorano Brand 

7 Foxley Road, London, SW9 6ET, United Kingdom